Returns & Exchanges
Due to the perishable nature of our freshly prepared meals, we cannot accept physical returns; however, we are committed to your total satisfaction and will resolve any issues regarding quality or delivery immediately.
Inspect Your Delivery
Please check your meal containers upon arrival to ensure everything is sealed and matches your order manifest.
Contact Support
If there is an issue with your order, email our customer service team within 24 hours of delivery with your order number and photos of the concern.
Quality Assessment
Our kitchen and logistics teams will review your report to determine if a credit or replacement is necessary based on our freshness guarantee.
Resolution
Approved claims will be processed as an immediate account credit or a replacement shipment to ensure you never miss a healthy meal.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing