Frequently Asked Questions
Everything you need to know about fresh, chef-prepared meals delivered to your door.
How does the delivery process work?
We deliver fresh, never-frozen meals directly to your doorstep. Depending on your location, we offer local van delivery or shipping via major carriers. You will receive a tracking link once your order is en route.
Do I need to be home to receive my order?
No, you do not need to be home. Our meals are packed in insulated bags or boxes with gel packs designed to keep your food at a safe temperature for several hours after delivery.
How long do the meals stay fresh?
Our meals are prepared fresh and are generally best consumed within 5 to 7 days of delivery. Each meal is labeled with a specific 'Use By' date for your convenience.
Can I customize my meals for specific dietary restrictions?
While we do not offer custom ingredient swaps for individual meals, we provide a wide variety of options including gluten-free, low-carb, and vegetarian selections to fit most dietary needs.
Is there a minimum order requirement?
To ensure efficient delivery and minimize packaging waste, we require a minimum order of 5 meals per delivery.
How do I heat my meals?
Most meals are best heated in the microwave for 1.5 to 2 minutes. For optimal texture, some items like steaks or roasted vegetables can be reheated in an oven-safe dish at 350°F until warm.